Dear BLU3 Nomad Owner,
We have announced a voluntary recall of the Nomad tankless diving system, in cooperation with the US CPSC.
Please stop using your BLU3 Nomad immediately. Below are instructions to help you determine if your Nomad is affected by this recall and how to register to receive more information about what consumers can do with their products in the near future.
Please note that Nemo (the 10-foot/3-meter model) is not affected by this recall.
Name of Product: Nomad
Hazard: The compressor head of the tankless dive system can fracture while in use resulting in restricted air flow, which poses a drowning hazard.
Consumer Contact: BLU3 toll-free at (833) 703-5796 from 8:30 a.m. to 5:00 p.m. ET Monday through Friday, or online at www.diveblu3.com/recall
Units: Approximately 1500
Description: This recall involves BLU3's Nomad tankless dive system. A BLU3 logo and Nomad appear in writing on the top handle of the dive system. Consumers can identify whether their Nomad is included in the recall by contacting BLU3 and providing the serial number for their Nomad. The serial number can be found in the compartment behind the battery door.
Attention Nomad Dive System Owners
To determine if your Nomad dive system is affected by the recall, simply check the battery connector. New inventory and units that have been repaired will have a dot on the connector, as seen in the image. If your Nomad has this dot, then it is has already been upgraded.
If you have any concerns or questions about your Nomad, please do not hesitate to contact us at firstname.lastname@example.org.
If your Nomad is affected we will notify you how to receive your free repair.
Frequently Asked Questions:
Here are some answers to our most frequently asked ones.
Why is BLU3 conducting this recall?
To keep our customers safe and to prevent injuries by repairing the problem products.
How can I tell if my Nomad product is affected by the recall?
Look for the serial number inside the battery door on the back of the unit. Instructions for locating the serial number are available at www.diveblu3.com/recall. Serial numbers ending with the last 4 digits between 0000 and 2700 are affected.
What is the problem with my Nomad?
The compressor head of the tankless dive system can potentially fracture while in use, which poses a drowning hazard.
How is BLU3 conducting this recall?
We are notifying customers, retail stores and distributors to return recalled units for a free replacement part and repair.
How can I take advantage of the recall?
Consumers should immediately stop using the recalled Nomad tankless diving systems and contact BLU3 to schedule a free repair at an approved service center. Please submit the form on www.diveblu3.com/recall with the serial number of your Nomad and we will contact you to arrange shipment of your product to the nearest service center for repair.
My product appears to be okay. Can I continue to use it?
No. Even if your product appears to be functioning correctly, all customers should immediately stop using the product and participate in the recall by returning the product to us for a free replacement part and repair. It is illegal to sell a recalled product.
How long will it take for me to receive the repaired unit?
The repair/replacement may take from 4 to 16 weeks. We apologize for any inconvenience and assure you we are working as quickly as possible to repair your product.
Can I repair the product myself?
No. We urge you not to attempt to repair the product yourself. Please return it to us immediately for a free repair.
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